Cancellation policy

These cancellation policies refer to all scheduled bus services operated by SBA-Nordurleid: SBA-Nordurleid offers a 90% refund on all scheduled bus

Cancellation policy

These cancellation policies refer to all scheduled bus services operated by SBA-Nordurleid:

SBA-Nordurleid offers a 90% refund on all scheduled bus routes operated by the company due to change of travel plans. The refund is only eligible if a notification email is sent to sba@sba.is sooner than 48 hours before departure (Subject line: Ticket refund). Included has to be the the booking number, name on the booking, date of booking. We also need the client's credit card number and expiration date as this information is not stored by us for security purposes of the client. When the refund has been credited back to the card you will receive a confirmation email by a company's staff member confirming the refund. It may take up to 7 days for the refund to go through. Penalty invoices are not issued. 

These cancellation policies refer to sightseeing tours operated by SBA-Nordurleid:

Lake Mývatn Excursion:
SBA-Nordurleid offers a 90% refund due to change of travel plans on the Lake Myvatn Excursion operated by the company. The refund is only eligible if a notification email is sent to sba@sba.is sooner than 48 hours before departure (Subject line: Ticket refund). Included has to be the booking number, name on the booking, date of booking. We also need the client's credit card number and expiration date as this information is not stored by us for security purposes of the client. When the refund has been credited back to the card you will receive a confirmation email by a company's staff member confirming the refund. Please allow up to a few days for the refund transaction to go through. (Passengers flying in from Reykjavik in the morning of departure get a 90% refund if the flight is delayed passed departure of the tour or the flight is cancelled). It may take up to 7 days for the refund to go through. Penalty invoices are not issued.

Dettifoss Grand Tour:
SBA-Nordurleid offers a 90% refund due to change of travel plans on the Dettifoss Grand Tour operated by the company. The refund is only eligible if a notification email is sent to sba@sba.is sooner than 48 hours before departure. (Subject line: Ticket refund). Included has to be the name on the booking, date of booking and departure time. We also need the client's credit card number and expiration date as this information is not stored by us for security purposes of the client. When the refund has been credited back to the card you will receive a confirmation email by a company's staff member confirming the refund. Please allow up to a few days for the refund transaction to go through. (Passengers flying in from Reykjavik in the morning of departure get a 90% refund if the flight is delayed passed departure of the tour or the flight is cancelled). It may take up to 7 days for the refund to go through. Penalty invoices are not issued.

Húsavík Whale Watching: 
SBA-Nordurleid offers a 90% refund due to change of travel plans on the Húsavík Whale Watching operated by the company. The refund is only eligible if a notification email is sent to sba@sba.is sooner than 48 hours before departure (Subject line: Ticket refund). Included has to be the booking number, name on the booking, date of booking. We also need the client's credit card number and expiration date as this information is not stored by us for security purposes of the client. When the refund has been credited back to the card you will receive a confirmation email by a company's staff member confirming the refund. Please allow up to a few days for the refund transaction to go through. (Passengers flying in from Reykjavik in the morning of departure get a 90% refund if the flight is delayed passed departure of the tour or the flight is cancelled). It may take up to 7 days for the refund to go through. Penalty invoices are not issued.

Highlights of the North:
SBA-Nordurleid offers a 90% refund due to change of travel plans on the Highlights of the North tour operated by the company. The refund is only eligible if a notification email is sent to sba@sba.is sooner than 48 hours before departure. (Subject line: Ticket refund). Included has to be the booking number, name on the booking, date of booking.We also need the client's credit card number and expiration date as this information is not stored by us for security purposes of the client. When the refund has been credited back to the card you will receive a confirmation email by a company's staff member confirming the refund. Please allow up to a few days for the refund transaction to go through. (Passengers flying in from Reykjavik in the morning of departure get a 90% refund if the flight is delayed passed departure of the tour or the flight is cancelled). It may take up to 7 days for the refund to go through. Penalty invoices are not issued.

Askja-Kverkfjöll-Vatnajökull:
SBA-Nordurleid offers a 90% refund due to change of travel plans on the Askja-Kverkfjöll-Vatnajökull tour operated by the company if the cancellation is made sooner than 48 hours before departure. A 50% refund is offered if the cancellation is made later than 48 hours before departure. (Subject line: Ticket refund). A notification email has to be sent to sba@sba.is including the name on the booking, date of booking and departure time. We also need the client's credit card number and expiration date as this information is not stored by us for security purposes of the client. When the refund has been credited back to the card you will receive a confirmation email by a company's staff member confirming the refund. Please allow up to a few days for the refund transaction to go through. (Passengers flying in from Reykjavik in the morning of departure get a 90% refund if the flight is delayed passed departure of the tour or the flight is cancelled). It may take up to 7 days for the refund to go through. Penalty invoices are not issued.

No show passengers
In case the passenger does not arrive for the tour and has not asked for a refund the total amount is charged and is not refundable afterwards. Passengers flying in from Reykjavik in the morning of departure get a 90% refund if the flight is delayed passed departure of the tour or the flight is cancelled. It may take up to 7 days for the refund to go through.

Division

SBA-NORÐURLEIÐ HJALTEYRARGÖTU 10  |  600 AKUREYRI  |  ICELAND  | TEL: (+354) 5 500 700  |  FAX: (+354) 5 500 701 |  EMAIL sba@sba.is
HJALLAHRAUNI 2  |  220 HAFNARFJÖRÐUR  |  ICELAND - TEL: (+354) 5 500 770  |  FAX: (+354) 5 500 771 |  EMAIL sba@sba.is